Privacy Policy

1. Controller

IDEA-Consultants GbR
Elena Heitmann

Zum Langen See 40
12557 Berlin, Germany

VAT ID: DE 812 527 633

Email: kontakt [at] idea-consultants.de
Phone: Show phone number

The website Coaching-Quelle is a service of IDEA-Consultants GbR.

2. General information on data processing

The protection of your personal data is important to us. We process personal data exclusively within the framework of the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) and the German Telecommunications Digital Services Data Protection Act (TDDDG).

Personal data is any information relating to an identified or identifiable person, for example name, email address, telephone number or IP address.

We collect and process personal data only to the extent necessary to operate this website, to process your enquiries or to fulfil contractual or legal obligations.

3. Visiting our website

When you visit our website, the web server processes technically necessary information. This may include in particular:

IP address of the accessing device
date and time of access
pages or files accessed
amount of data transferred
browser and operating system used
referrer URL
status of the request

The processing takes place in order to provide the website technically, to ensure the security and stability of the service and to enable trouble-free operation.

The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest lies in providing our website securely and reliably.

The data collected in this process is deleted as soon as it is no longer required for the stated purposes. Further storage only takes place if this is necessary to clarify a security incident or due to legal obligations.

4. Hosting of the website

Our website is operated by a hosting provider commissioned by us.

The hosting provider processes in particular the technical data generated when the website is accessed, as part of hosting and the technical security of our website.

The processing is based on Art. 6(1)(f) GDPR. Where the hosting provider processes personal data on our behalf, this takes place on the basis of a data processing agreement pursuant to Art. 28 GDPR.

The hosting provider in question:

Neue Medien Münnich
Hauptstrasse 68, 02742 Friedersdorf, Germany

5. Contacting us by email or telephone

If you contact us by email or telephone, we process the personal data you provide, in particular your name, your contact details and the content of your enquiry.

The processing takes place in order to handle and answer your enquiry.

Depending on the content of the enquiry, the legal basis is Art. 6(1)(b) GDPR, if your enquiry relates to the initiation or performance of a contract, or Art. 6(1)(f) GDPR on the basis of our legitimate interest in handling enquiries.

We store your information only for as long as is necessary to handle your enquiry. The data is then deleted, unless statutory retention obligations apply or further storage is necessary to establish, exercise or defend legal claims.

6. Contact form

If you use the contact form offered on our website, we process the data you enter, in particular:

first and last name
email address
telephone number
company name, if provided
content of your message

The details marked with an asterisk are required in order to handle your enquiry. Further details are voluntary.

The processing takes place exclusively for the purpose of handling your enquiry.

The legal basis is Art. 6(1)(b) GDPR, if your enquiry relates to the initiation or performance of a contract, and Art. 6(1)(f) GDPR for other enquiries.

Please do not submit particularly sensitive personal data via the contact form, in particular no information about your health, your mental condition or other special categories of personal data within the meaning of Art. 9 GDPR.

The data is deleted as soon as your enquiry has been finally processed, unless statutory retention obligations apply or further storage is legally required.

7. Booking, payment, withdrawal and refunds

When you book a single session or a coaching package, we process the data you enter in the booking form, in particular:

first and last name as well as position or function
telephone number and email address
for business customers: company name, billing address and VAT ID
preferred appointments and the content of your message
whether you are booking as a private customer (consumer) or a business customer and – if you tick the relevant box – your express request that the service begin before the end of the withdrawal period

We process this data to handle your booking, to arrange appointments, to issue invoices and to perform the coaching contract.

Payment: Payment is made exclusively by bank transfer. In this process, we receive the payer’s account details through the incoming payment, in particular the name of the account holder and the IBAN.

Refunds and your IBAN: If your contract is withdrawn from, or an amount is to be refunded for another reason, we will refund it to the account from which the payment was made. If we do not already have the IBAN of this account from your incoming payment, we ask you to tell us your IBAN and the name of the account holder. Without this information, we cannot carry out the refund. We use it exclusively for the refund.

Withdrawal function: If you declare a withdrawal using the withdrawal function on our website, we process the data you enter (name, address if applicable, email address and details of the contract) as well as the date and time of receipt. We use it to process your withdrawal and to confirm receipt to you automatically by email.

The legal basis is Art. 6(1)(b) GDPR (performance or reversal of the contract) and Art. 6(1)(c) GDPR, insofar as we are subject to legal obligations, for example to confirm the withdrawal or due to retention obligations under commercial and tax law.

For payments from or to other countries, the payment data is transmitted via the banks involved as part of payment transactions.

The data is deleted as soon as it is no longer required for the stated purposes and no statutory retention periods (for example for invoices and accounting records) prevent this.

8. Cookies and similar technologies

Our website does not use cookies or comparable technologies for analytics, advertising or marketing purposes.

Where technically strictly necessary cookies or comparable technologies are used, they serve exclusively the technical provision and security of the website or the functions you have expressly requested.

For cookies and comparable access that are not technically necessary, your prior consent will be obtained.

You can withdraw any consent you have given at any time with effect for the future.

9. No analytics or tracking services

We do not use any services on this website to create user profiles for advertising or marketing purposes.

In particular, no services such as Google Analytics, Google Ads, Meta Pixel or comparable tracking services are used on this website.

10. No embedding of external content

We endeavour to design our website to be as data-efficient as possible.

As long as no external content or services are embedded on this website, no personal data is transmitted to providers of such services when you simply visit the website.

This applies in particular to external map, video, social media or font providers.

11. Recipients of personal data

We only pass on personal data to third parties where this is necessary for the stated purposes or where we are legally obliged to do so.

Recipients may in particular be:

our hosting provider,
our email or IT service provider,
the banks involved in payment processing and refunds,
technical service providers used by us, insofar as they process personal data on our behalf,
public bodies and authorities, insofar as there is a legal obligation.

Where service providers process personal data on our behalf, we conclude – where necessary – data processing agreements pursuant to Art. 28 GDPR.

12. Transfer to third countries

Personal data is generally not transferred via this website to countries outside the European Union or the European Economic Area.

Should services be used in future that require personal data to be transferred to a third country, the relevant information will be added to this privacy policy and the respective data protection requirements will be observed.

13. Data security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or destruction.

Personal data is transmitted via our website over an encrypted connection, insofar as this is technically supported.

14. Storage period

We store personal data only for as long as is necessary for the respective processing purpose.

Storage may also take place if statutory retention obligations apply or if the data is required to establish, exercise or defend legal claims.

Once the respective purpose no longer applies or the statutory retention periods have expired, the data is deleted.

15. Your rights

You generally have the following rights against us:

Right of access

You can request information on whether and which personal data we process about you.

Right to rectification

You can request the correction of inaccurate personal data or the completion of incomplete personal data.

Right to erasure

You can request the erasure of your personal data under the statutory conditions.

Right to restriction of processing

You can request the restriction of the processing of your personal data under the statutory conditions.

Right to data portability

You can request, under the statutory conditions, to receive the personal data you have provided in a structured, commonly used and machine-readable format.

Right to object

You can object at any time, on grounds relating to your particular situation, to the processing of personal data insofar as it is based on Art. 6(1)(e) or (f) GDPR.

Where processing is based on your consent, you can withdraw it at any time with effect for the future. The lawfulness of the processing carried out until the withdrawal remains unaffected.

To exercise your rights, it is sufficient to send a message to the contact details given in section 1.

16. Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates the GDPR or other data protection regulations.

The data protection supervisory authority responsible for our company is in particular:

Berliner Beauftragte für Datenschutz und Informationsfreiheit
Alt-Moabit 59–61
10555 Berlin, Germany

Phone: +49 30 13889-0
Email: mailbox [at] datenschutz-berlin.de

The right to lodge a complaint exists independently of other administrative or judicial remedies.